Returns & Refunds Policy
At fwob.com.au, we strive to provide you with the best possible experience while shopping on our Formal Wear Online Boutique . Our orders are double checked for size/style/colour & each gown freshly pressed & inspected by our Quality Control team prior to dispatch.
If for any reason you’re not satisfied with your purchase, we offer a 2-day, from receipt of goods, return policy.
Return & Refund Conditions
FWOB will offer a Store Credit only on any full Price items that meet the following conditions
- You are not satisfied with the quality
- You have simply changed your mind
- All tags must be attached include any original packaging
- Restocking fees of 20% of the item price apply
- Any items must be unwashed, unworn and in perfect condition and not altered, no pulls marks or damage in anyway and must be in perfect resalable condition.
- Customers must deliver the item back to us no later than 7 business day with full tracking
- Return shipping is covered by the customer with full tracking
- Items will need to be inspected prior to any return being approved by our Quality Control Team & store credit issued.
Size or Exchange Requests
- To request an exchange for a full price item, please submit a written request within 2 business days of receiving your order.
- If the the case the size /colour you are wanting to exchange for out of stock we will issue you a Store Credit
- Return shipping is covered by the customer with full tracking
Items excluded from Returns or Exchanges
- Sale items, including those marked down to imperfections or discontinued styles, are not eligible for returns or exchanges
- Items that have been worn to an event or used for commercial purposes are not returnable
- Any items that may have been altered in any way, such as train or cup modifications, are not eligible for returns or exchanges.
- Items returned with pin marks, damage, pulls, sweat marks, tan, makeup or any visible signs of wear or damage that prevent them from being resold at full price will not be accepted for returns or exchanges.
- Silky or delicate materials that exhibit any marks or imperfections will not be accepted for returns or exchanges
- Shipping fees are non-fundable
Size or Exchange Requests
- Our FWOB Quality Control team conducts a thorough inspection of all goods during various stages of your order process.
- While we stand behind the quality of our gowns, if you encounter a manufacturing fault, please contact us in writing within 2 business days of receiving your delivery to expedite a resolution
- When reporting a fault, please ensure you provide clear photos and a detailed description of the issue
- Items that become damaged as a result of normal wear and tear are not considered faulty
- Items that become damaged during delivery by the customer are not considered faulty
- As guided by the ACCC (Australian Competition & Consumer Commission), a customer must accept a free repair or replacement if offered one.
- A fault is considered minor if it can be simply repaired.
- FWOB will determine whether the damage results from normal wear and tear or other reasons and will offer Replacement, Store Credit or repair at our discretion
Faulty Items
- If you checkout and pay for your order via our website, you agree to our full terms and conditions at the time of purchase and payment
- In the even any item is sold out or no longer available of the time of ordering, or after the order is placed, we will contact you and make arrangements for a substitute item to be selected or a Store Credit or Refund will be offered
In Store Orders
- When finalising your purchase in our Formal Wear of Brisbane Geebung Showroom, you automatically agree to the terms and conditions applicable on your sale invoice.