Introduction
At FWOB, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, https://fwob.com.au. By using our site, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information from you in various ways, including when you visit our site, register, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and engage with other activities, services, features, or resources on our site. This information may include your name, email address, mailing address, phone number, and payment details.
Non-Personal Information
We may collect non-personal identification information about you whenever you interact with our site. Non-personal identification information may include the browser name, the type of computer, and technical information about your connection to our site, such as the operating system and the Internet service providers utilized.
Media and Comments
We may collect and display comments and feedback from you on our website or social media platforms. This information may be publicly available and may be shared with others.
By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this privacy policy. If you have any questions or concerns about our privacy practices, please contact us at sales@fwob.com.au.
Cookies
Our site may use “cookies” to enhance user experience. Cookies are small files stored on your device that track information about your browsing activity. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Collected Information
FWOB collects and uses your personal information for the following purposes:
To improve our site: We may use feedback you provide to improve our products and services.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
To process transactions: We use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: The email address you provide for order processing will only be used to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Who we share your data with
We do not sell, trade, or rent your personal identification information to others. However, we may share your data with:
Legal requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Service providers: Third-party companies and individuals we employ to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analysing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business partners and affiliates: We may share your information with our trusted business partners and affiliates for marketing, advertising, or other uses. We will ensure that these partners adhere to the same standards of data protection as we do.
How long we retain your data
Transactional data: For 7 years, in accordance with Australian tax laws.
Contact information: For 10 years, or until you opt-out of our marketing communications.
Sensitive information (e.g., financial information): For 10 years, or until it is no longer necessary to retain the information.
What rights you have over your data
Access your personal information: Request a copy of the information we hold about you.
Correct inaccurate information: Let us know if the information we hold about you is incorrect or incomplete.
Delete your personal information: Request that we delete your personal information, except in cases where it is necessary for legal or regulatory purposes.
Limit our use of your data: Restrict how we use your personal information, such as opting-out of marketing communications.